General Terms of Sale

1. The scope of current Terms and Conditions.

1.1. Current website is managed by Andieva Oy and established in Unioninkatu 32, 00810 Helsinki, Finland, named hereafter “Neuhaus” or “Seller”.

1.2. The Terms and Conditions (“Terms”) contained herein shall apply to all orders placed via current Website. Acceptance of Buyer’s order by Neuhaus is conditioned upon Buyer’s acceptance of the current terms and conditions.

1.3. At the end of the ordering process via current Website, the Buyer is required to consent to the present Terms.

1.4. Neuhaus reserves the right to change or adapt the present Terms at any moment. Changes will apply only to the future orders, which were placed by the Buyer after the respective changes were done.

2. Buyer.

2.1. The Buyer confirms to be at least 18 (eighteen) years old at the moment of purchase order’s placement through current website. If this is not the case, the Buyer shall place an order solely under the supervision and with the approval of his parents or guardians.

2.2. Neuhaus reserves the right (at its sole discretion) to terminate the purchase agreement unilaterally if it becomes obviously clear or this could be reasonably assumed by Neuhaus that the Buyer is under 18 (eighteen) years old.

3. Placing of the order, purchase agreement, payment.

3.1. The description of the products in online shop of current website constitutes an invitation for a Buyer to submit an offer, not a binding contractual offer whatsoever.

3.2. The prices of Neuhaus Products are those which are indicated indicated in the online-shop of current website. The indicated prices of the Products do not include delivery costs. Upon the completion of the order, the respective delivery cost for the order in question will be stated for the Buyer. The delivery costs will be added to the total price of the order respectively.

3.3. Neuhaus reserves the right to change the prices at any time, provided that the respective changes will be applicable solely for the orders which were yet not paid by the Buyer.

3.4. The Buyer might select products from the range available at online shop of current website and place them in a shopping basket using the respective option on the current website. During the placement of the order, the Buyer will be required to provide the data which is necessary for performance and processing of the order (such data might include but not limited to: Buyer’s name, delivery address, contact details, etc). The information needed for performance and processing of the order must be indicated by the Buyer in a full and correct manner.

3.5. As soon as the Buyer sends an order to Neuhaus via current website, the Buyer is automatically making a binding offer to purchase the goods included in the placed order.

3.6. As soon as the order was completed, the Buyer is required to fulfill the payment for the order in question, using one of the payments methods available. In the circumstances where the Buyer uses his credit card for payment, Neuhaus shall not be a party in the relationship between the Buyer and credit card’s issuer.

3.7. As soon as the payment for the completed order was received by Neuhaus, confirmatory e-mail will be sent to the Buyer (to the e-mail address indicated by the Buyer while placing the order). As soon as the confirmation of the purchased goods was sent to the Buyer, the purchase agreement shall be deemed to be concluded between Neuhaus and the Buyer.

3.8. The Buyer has a right to cancel the order, providing that the cancelation takes place before the products’ shipping.

3.9. As soon as shipping of the Products in question took place, the Buyer has no right to cancel the order. However, in the circumstances where the agreement of the order’s cancellation was reached between the parties after Products’ shipping, the cancellation of the order shall take place solely on the basis of the Buyer’s consent to indemnify the Seller with all losses incurred by the Seller as a result of such cancellation.

3.10. In the circumstances where Neuhaus is unable to deliver the goods due to the fact that suppliers of Neuhaus fail to perform their contractual obligations, Neuhaus has a right to withdraw from the agreement with the Buyer. In this situation Neuhaus has an obligation to refund to the Buyer any payments already made by the latter; the Buyer shall have no further claims to the Seller.

3.11. Neuhaus' total liability for breach shall not exceed the total value of the purchased goods.

4. Price.

4.1. The prices of the Products on the current website are indicated in Euros including VAT.

4.2. Prices do not include shipping costs. Shipping costs will be indicated separately while placing the order via current website (see Art. 3.2 above).

4.3. Once the payment for the Products was received to Neuhaus’ account, property right of the paid Products shall be considered as passed to the Buyer.

5. Shipping and Delivery Times.

5.1. The products will be delivered as illustrated in the online shop on the current website; however the right to make minor changes in packaging is reserved by Neuhaus.

5.2. Neuhaus provides delivery services solely within Finland.

5.3. Neuhaus does everything possible to ensure shipping within 5 (five) business days counting from the date of the payment’s (for the order in question) receipt. Unless agreed upon otherwise, the maximum delivery time is 17 (seventeen) business days counting from the date of the order’s placement. Neuhaus shall contact the Buyer within 5 (five) business days by telephone or e-mail in order to inform the latter of any delays if such delays take place.

5.4. In case of temporary absence of the Products, ordered by the Buyer, Neuhaus shall notify the Buyer regarding such absence respectively. In these circumstances the parties might agree to proceed in accordance with one of the following options:

  1. Neuhas might suggest a distant shipping date for the ordered products (determination of shipping date depends on the dates of future availability of the required products in stock of Neuhaus);
  2. Neuhaus might offer similar products (with the same value as was paid by the Buyer for the ordered products which are out of stock) for shipping;
  3. In the circumstances where (I) neither of the options, stated in the Art. 5.4.1 & 5.4.2 above, suits the Buyer, or (II) suppliers of Neuhaus fail to perform their contractual obligations, what will generate major delays in products’ delivery, Neuhaus will provide a full refund to the Buyer which will cover the value of the paid ordered goods and paid shipping costs. The Buyer shall have no further claims.

5.5. Deliveries will be made to the address indicated by the Buyer in the order.

5.6. Risk and liability over delivered goods is transferred to the Buyer at the moments of the goods’ delivery to the address provided by the Buyer. For the purposes of this article, risk and liability means responsibility for damage which occurs to the product as a result of its storage.

5.7. Delivery of the ordered goods will be done by the means of Finnish post.

5.8. Neuhaus shall not have any responsibilities for failed deliveries in the situations where the Buyer provides an incorrect or outdated delivery address.

5.9. If the post is forced to return a parcel with the ordered goods back to Neuhaus due to the reason indicated in the Art. 5.8 above, Neuhaus has a right to rescind the purchase agreement immediately and suspend any future deliveries to the Buyer. In the circumstances of parcel’s return described in the current article, the goods’ price already paid will be refunded to the Buyer, provided that the goods were not manufactured according to Buyer's specifications, in which case no refund will be made. It should be noted that under the failed deliveries the Buyer shall be responsible for the payment of:

  1. shipping costs (from Neuhaus to the Buyer and back to Neuhaus) which arose from failed deliveries;
  2. the return and cancellation fee in the amount of 25 Euros;

any further damages which Neuhaus could claim under failed deliveries.

Neuhaus might reship the goods to a new address at the Buyer’s request on the conditions that the Buyer agrees to pay the shipping costs arising under the second delivery and if he provided a corrected/new delivery address within 1 business day counting from the date of goods arrival to Nauhaus due to failed delivery.

5.10. Neuhaus does not provide deliveries to PO Box addresses or military addresses. If the Buyer has stated a military/PO address as the address for the order’s delivery, Neuhaus has a right to rescind the purchase agreement with the Buyer immediately and suspend any future deliveries. The goods’ price and shipping costs already paid will be refunded to the Buyer.

5.11. Neuhaus does its best to ensure appropriate and safe delivery of the ordered Products; however it can give no absolute guarantee on the transport quality.

5.12. The Buyer shall inspect all goods immediately upon delivery. Any complaints concerning defects to the goods or delivery shortcomings shall be notified by the Buyer (per e-mail) to Neuhaus no later than within 36 (thirty six) hours after delivery.

5.13. In the circumstances where Neuhaus delivered the products, different from the Products ordered by the Buyer (wrong delivery), or delivery did not contain all ordered Products (incomplete delivery), the Buyer shall notify Neuhaus immediately. The parties shall agree that Neuhaus:

  1. will send the remaining ordered products in case of incomplete delivery, provided that Neuhaus bears the costs for the second delivery;
  2. will send the respective ordered products to the Buyer in case of wrong delivery, provided that the Buyer will send the wrong delivered products back to Neuhaus. All additional shipping costs which arose from wrong delivery will be borne by Neuhaus.

Neuhaus' total liability for breach shall not exceed the total value of the purchased goods.

6. Intellectual Property.

6.1. The Buyer acknowledges and accepts that all intellectual property rights on published information, statements or other communication regarding the goods and/or the Website are and remain property of Neuhaus and its suppliers or third-party right holders.

6.2. Intellectual property rights include amongst others patents, copyrights, trademark, drawings and models and/or any other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, even if these are not subject to patent protection.

6.3. The Buyer shall not use and/or change any of the intellectual property rights as described in the present article, including reproduction without prior authorization by Neuhaus, its suppliers or third-party right holders, other than for private use of the goods themselves.

7. Force majeure.

7.1. Neuhaus shall not be liable for any breach of its obligations, or for delay in shipping / failure to give notice of delay for the duration of the state of Force Majeure. The state of Force Majeure includes, however not limited to the following events: acts of God, act of civil or military authority, war, riots, strikes, weather conditions, disruption of energy supplies/website or any other causes beyond the reasonable control of Neuhaus.

8. Governing Law.

8.1. Any dispute arising under or in connection with current Terms shall be governed by and construed in all respects in accordance with Finnish law and the parties hereby submit to jurisdiction of Finish courts. The application of the international sale of Goods treaty (Vienna Convention) is explicitly excluded.

9. Means of communication between the parties.

9.1. The parties have agreed that communication between them will be realized in written by the means of electronic systems. The contact e-mail of the Buyer shall be considered the one which was indicated at the moment of Buyer’s registration on the current web-site/placement of the order.

9.2. The contact address of Neuhaus which shall be used by the Buyer for all notifications is the following:

10. eMaksut service

The payment processes between vendors and consumers are managed by Suomen Maksuturva Ltd (Company registration number 2121703-0). The company cooperates with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. The vendor will be informed instantly after a successful payment, and you will receive a confirmation email from Maksuturva. This email includes a link to Buyer’s Service webpage, where you can use the functions of the Satisfaction Guarantee: if necessary, you can return products, make a reclamation or give feedback 24/7 through this service.

The operations of Suomen Maksuturva Ltd are controlled by the Financial supervisory Authority (FIN-FSA ). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Your payment will not be transferred to the vendor before you have received and had a chance to inspect the order. You will be informed of the order-specific inspection time by email.
Read more about using the Maksuturva Service »

Payment methods

Online bank payment method of the following banks:
Nordea Bank
Cooperative bank (osuuspankki)
Danske Bank
Savings Bank
POP Bank
Tapiola Bank

Payment by Invoice
SveaWebPay (hereinafter Svea) offers you a chance to buy purchases against invoice with 14 days to pay. Please note the following points:

The internet dealer is responsible for any invoicing charge.
When you choice invoice as the choice for payment, we will check your credit rating with your social security number.
Deliveries of purchases are made to the address in the Population Register. In the event that TUPAS recognition was possible at the time of payment, and recognition was successful, a purchase may be delivered to an address other than the one in the Population Register. Terms of payment are 14 days. Interest on arrears is 7% + reference interest as per the Interest Act. We charge 5 euros for a reminder.
The buyer must be at least 18 years of age.

Payment by Partial payment/Installment
SveaWebPay (hereinafter Svea) offers you an opportunity to pay for purchases in installments. This will be possible when you have accepted the terms of credit and filled in your social security number on the payment page. If you sign the installment contract electronically with TUPAS recognition, you can save or print out the contract for yourself immediately. In the event that you do not sign the installment contract electronically, you will receive an installment/account credit agreement with terms at your home address, which you should sign and send back to Svea within 8 days. In the event that the contract is not sent back to us within that time, the entire purchase will fall due for payment in one installment during the following month. Svea will invoice you for interest and any other charges between the delivery date and the invoicing period according to the terms of contract.

As an installment/account credit customer, you can make purchases from Svea’s contractual customers on your account. You can make purchases whenever you are within your credit limit and you can pay for purchases in installments in accordance with the terms of the credit agreement. The credit limit is the sum specified in the installment/account credit agreement. You can select the credit period which suits you best. Credit must be dealt with during the credit period. This requires that you pay at least the agreed amount monthly. Naturally you can also pay off the entire credit at one without extra charges.

In the event that you wish to use your account also to make other purchases during the contractual period but the payment period for your credit has already been selected for maximum length, you should increase the amount of your monthly part payment. Similarly, if you wish to extend your payment period, you can reduce your monthly part payment. In the event that you buy from more than one webshop on your account, you will get a separate invoice for all your purchases. In spite of this, we will bill you only one account management fee per month.

In the event that payments are not made and we have not been contacted to arrange for payment, we will pass our receivable to Svea Perintä Oy for collection.

For more detailed terms see:

You can also get more information in our account credit agreement, which you will find on our website

Contact information:
Suomen Maksuturva Oy
Business ID: 2121703-0
Ruoholahdenkatu 23
Tel. (09) 42 41 7040, workdays between 8.30 a.m. and 5 p.m.
E-mail: asiakaspalvelu(a)